Privacy Policy
We collect limited personal information to provide and improve our services. We use strong industry standard safeguards and allow users to request access, correction or deletion of their data. See the full policy below for details.
1. About us and scope
GelStax ("we", "us", "our") operates the website at https://www.gelstax.com (the "Site") and provides software services, consulting, and related offerings (the "Services"). This Policy explains what information we collect, how we use it, with whom we share it, and your rights. It applies to all visitors, users, clients and customers of the Site and Services.
2. Information we collect
a) Information you provide directly
- Contact and account information: name, email address, phone number, postal address, organization details.
- Payment and billing information: card or bank details when you purchase Services (payments are generally processed by third-party payment providers).
b) Information collected automatically
- Technical and usage data: IP address, device and browser information, pages viewed, session duration, referral source, error logs and performance metrics.
- Cookies and similar technologies: see the Cookies section below for details and control options.
3. Cookies and tracking
We use cookies and similar technologies to operate the Site, remember preferences, and analyze usage. Types include strictly necessary cookies, performance/analytics cookies and functional cookies. You can control or disable cookies via your browser settings, but some Site features may not work if cookies are disabled.
4. How we use your information
- To provide, maintain and improve the Site and Services.
- To process orders, invoices and payments; manage accounts and subscriptions.
- To respond to support requests and communicate about Services, updates and security notices.
- To detect, prevent and investigate fraud, abuse or security incidents.
- To comply with legal obligations.
5. Sharing and disclosure
We may disclose Personal Data to:
- Service providers who perform services on our behalf (payment processors, hosting providers, analytics providers, customer support tools).
- Law enforcement, regulators or other parties where required by law or to protect rights, property or safety.
- With your consent or at your direction.
6. International transfers
Personal Data may be processed in India and other countries where our service providers operate. When transferring data across borders we implement contractual and other safeguards permitted by law.
7. Data retention
We retain Personal Data for as long as necessary to provide Services, comply with our legal obligations, resolve disputes and enforce agreements. Retention periods depend on the type of data and business needs; when data is no longer needed we will delete or anonymize it.
8. Security
We implement strong administrative, technical and physical safeguards to protect Personal Data. In the unlikely event of a security incident we will take steps required by law to investigate and notify affected parties where applicable.
9. Your rights and choices
Subject to applicable law, you may have rights to:
- Access personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of personal data (subject to legal or contractual exceptions).
- Object to or restrict certain processing, and request portability where applicable.
- Withdraw consent where processing is based on consent.
To exercise these rights or ask questions, contact: info@gelstax.com. We may require identity verification before responding.
10. Children
The Site and Services are not intended for children under the age of 18. We do not knowingly collect personal data from children under 18; if we learn we have collected such data without parental consent we will delete it.
11. Third-party links and services
The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies before providing personal data.
12. Changes to this Policy
We may update this Policy from time to time. The "Effective date" at the top indicates when the current version takes effect. For material changes we will notify users via the Site or email where appropriate.
13. Contact
If you have questions about this Policy or our privacy practices, contact us:
Email: info@gelstax.com
Website: https://www.gelstax.com
Address: TC 21/2050, MRA-72, Madhavam, Mannadi Lane, Ambalamukku, Thiruvananthapuram, Kerala - 695005
14. Dispute resolution
If you have a complaint about our privacy practices, please contact us first so we can try to resolve it. You may also have the right to lodge a complaint with the relevant data protection authority.